In this blog post, I discuss how to fix the “Unlicensed Product” issue when using the Office Professional Plus license provided with an Office 365 account.
At the recent Quick Start Intelligence Conference 2012 in Redmond, I had quite a shock when I opened up Microsoft PowerPoint to prepare for my session and found that all my Office 2010 applications were now displaying “Unlicensed Product”.
I help run my small business using an Office 365 E3 subscription which provides each account with a license for Office Professional Plus subscription. The license manager for Office integrates with Office 365 to validate the client license, and for some reason which may or may not be related to a clock synchronization issue, my office client reverted to being unlicensed. After scrounging through the forums, I was very lucky to find a single post describing how to re-license the Office suite when this happens.
I will repeat the steps to resolve this:
- Open a command prompt.
- Change directory to the Office 14 folder:
- 32-Bit Office: “%CommonProgramFiles(x86)%\microsoft shared\OFFICE14\”
- 64-Bit Office: “%CommonProgramFiles%\microsoft shared\OFFICE14\”
- Run OSAUI.exe /K to request a new license.
After running the OSAUI command, you will be prompted to login to your Office 365 account and your office applications should now be back in a usable state.